Who we are
Fundani Tours DMC (“Fundani Tours,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, book our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect personal and non-personal information to provide and improve our travel services. The types of information we collect include:
1.1 Personal Information:
- Name, surname, and contact details (email, phone number, address)
- Payment details (credit/debit card details, billing address)
- Passport and visa details (where applicable)
- Travel preferences, dietary requirements, and special assistance needs
- Emergency contact details
- Company details (if booking on behalf of a business)
1.2 Non-Personal Information:
Website usage data, cookies, and analytics
Browser type, device type, and IP address
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process bookings and payments
- To provide travel services and customer support
- To communicate booking confirmations, itinerary updates, and other service-related notifications
- To improve our services and user experience
- To comply with legal and regulatory obligations
- For marketing and promotional purposes (only with your consent)
3. SHARING YOUR INFORMATION
We do not sell or rent your personal information. However, we may share your data with:
- Travel service providers: Hotels, airlines, activity operators, and transport providers
- Third-party service providers: Payment processors, IT service providers, and marketing platforms
- Legal authorities: When required by law, regulation, or legal process
We ensure that any third parties we work with maintain data protection standards in line with applicable laws.
4. DATA SECURITY
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.
5. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. YOUR RIGHTS & CHOICES
Under South African and international data protection laws, you have the right to:
- Access, correct, or update your personal information
- Object to processing for direct marketing purposes
- Request the deletion of your personal information (subject to legal obligations)
- Withdraw consent for processing where applicable
To exercise these rights, contact us at legal@fundanitours.co.za
7. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and tracking technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. CHILDREN’s PRIVACY
We may from time to time offer our Services to persons under the age 18 (“Child”). However, where this does occur such Services and information required shall not be obtained without the express consent of a parent or guardian and shall be for the purposes on delivering the Services. For the purposes of delivering our Services, we do where necessary collect personally identifiable information from individuals under the age of 18. Such information will only be obtained with the express consent of a legal guardian or parent of an individual under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data without your express consent directly or indirectly through a third party which allows for them to share your Child’s information with us, please contact us. If we become aware that we have collected Personal Data from a Child without verification of parental consent, we will take steps to remove that information. Changes to this Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. CONTACT US
For any privacy-related inquiries, please contact us at:
Fundani Tours DMC (Fundani Tourism CC, Reg. 2005/086423/23)
Email: info@fundanitours.co.za
Phone: +27 81 403 1279
Website: www.fundanitours.co.za
By using our services, you acknowledge that you have read and understood this Privacy Policy.